Shipping times will vary according to the region in which the customer lives in. We however, do not expect orders to take any longer than 3 weeks to have it delivered. If however, due to any transit or high volume of orders there is a delay in your shipment feel free to contact us at firstname.lastname@example.org. Paper Cutterz will replace any products damaged or lost during shipping. If you receive your product damaged, please first contact the shipment carrier to file a claim. Please save all packaging and damaged goods before filing a claim. We offer a free 7 day return policy. Please contact us at email@example.com to initiate a return.